About Me

I build learning systems that users can rely on. 

My background is in large, complex organizations where learning has to be accurate, traceable, and scalable. I specialize in LMS administration, certification governance, and performance support that fits into real operational workflows. 

I’m usually brought in when learning environments become messy, reporting loses credibility, or training requirements create confusion instead of clarity. I help bring order back to the system without slowing the business down. 

I care about learning that works in real life. That means clear rules, reliable data, practical automation, and tools that support performance, not just participation. 

My career has been shaped inside one organization, intentionally.

I’ve spent nearly two decades at Portillo’s in roles that span restaurant operations, leadership, guest services, HR, and Learning & Development. That continuity gave me deep exposure to how decisions made at the system level actually land with frontline teams and leaders. 

I came into learning through operations, not theory. I’ve been an assistant general manager across fast-casual, full-service, and banquet environments. I understand what it feels like when training doesn’t fit reality, when systems slow teams down, and when compliance requirements collide with the pace of the business.

That experience is what ultimately pulled me into L&D and what grounds how I work today. I design learning systems with deep respect for frontline execution, operational constraints, and the trust leaders need in their data.